The reason why there were problems with ticket payment via POS in Cluj's public transport. Official announcement of CTP
The Cluj Public Transport Company (CTP) announces that following an update of the POS payment system, the price of tickets purchased in public transport has been automatically changed to 4 lei instead of 3.5 lei. The problem affected 10% of trams, trolleybuses and CTP buses.
CTP has resolved the issue that resulted in passengers being overcharged through the POS system. PHOTO: Andrei Pintea
“Following an update of the POS payment system, a technical error was identified that affected approximately 10% of the transport fleet Qon 13.01.2026. Due to this error, the rate was automatically changed to 4 lei instead of 3.5 lei, the correct and valid rate. QDuring this morning, January 14, the provider of payment services carried out a new update of the POS terminals, and the error was fixed. Ne apologize for the inconvenience caused and assure you that we are making all the necessary efforts to provide quality services”, CTP Cluj representatives send.
The Public Transport Company has also taken other measures for travelers who have already been affected by this problem.
“Travellers who have paid a higher than normal fare are asked to send proof of payment to the email address [email protected]
in order to refund the tariff difference. anduseful information for the traveling public, regarding the public transport service in Cluj-Napoca, is published in the local media, on the company's website www.ctpcj.ro,
in the application of mobile
www.tranzy.ro
and the company's Facebook and Instagram social media pages for updated information. VThank you for your understanding,” they added representatives of CTP Cluj.
