The provisions of the Act entered into force on June 28, 2025 and from that date business entities should introduce products that meet the requirements of availability and offer and provide available services in accordance with the provisions of this Act.
One of the key elements of the reform is the introduction of a multi -channel communication system at ATMs. All information displayed on the screen will have their sound counterparts. ATMs will be equipped with headphone jacks that will enable blind and visually impaired people to use the devices thanks to the voice reading function – writes Warsaw's portal.
The changes will also affect numerical keyboards – key number five will be tactile, which will facilitate the orientation of people with eye problems. In addition, there will be high contrast modes on the screens, alternative forms of communication (text, graphic symbols, sound signals) and the possibility of extending time limits to taking action. The design of the devices will be redesigned so that the operation requires minimal physical effort, which will facilitate the use of people with physical disabilities.
ATMs in Poland. Architecture without barriers
The changes will not be limited to the devices themselves. Financial institutions will have to ensure the elimination of physical barriers surrounded by ATMs. Stairs without driveways, high curbs or narrow passages – all this is to disappear to provide full access to people in wheelchairs.
Digital availability on new rules
In parallel with the modernization of banking devices, banks will be required to adapt their websites and mobile applications to the international standard “Web Content Accessibility Guidelines (WCAG) 2.1 at AA level”. This means, among others Introduction of alternative texts for graphic elements, appropriate color contrast, the possibility of enlarging the text without losing functionality and full service using the keyboard.
Simple communication with the client
The new regulations also force you to simplify the language of communication with clients. Documents such as contracts, regulations or marketing materials will have to be written in an understandable way at B2 level according to the European language scale. At the request of customers, banks will have to share documents in formats tailored to their needs, e.g. in Braille's alphabet, as audio files or with enlarged font.
Customer service for the 21st century.
The revolution will also include customer service systems. Banks will have to offer alternative communication channels, such as text chats for deaf people and the services of the Polish sign language video. This is a significant step towards inclusiveness that will allow full -fledged customer service with various needs.
Source: Warszawawpigulce.pl
