“No funds have disappeared.” Snapwear calms down worried users

Cupsell users who have been complaining from the beginning of May on irregularities in calculating the commission from sales, have been explained by the previous owner of the platform. In the issued statement, Snapwear reassures that no funds have disappeared from customer accounts.

On May 1, the owner of Cupsell.pl changed, i.e. the website used for the sale of t -shirts, cups, bags, etc. The current website operator – Snapwear Sp. z o. o. – replaced Yax Interactive Mateusz Piwnicki, and the platform users began to report inaccuracies in commissions accrued so far. There were posts on the Facebook profiles informing about suspicious loads of sellers accounts, but the explanations of the website owner did not dispel the doubts of customers.

We informed about the case last week, while since then we received statements from both the previous and current owner of Cupsell.

Snapwear calms users

In a statement dated on May 22, 2025, Snapwear Sp. z o. o. explains that no funds have disappeared or were lost by Cupsell.pl users

The company reminds you that this Snapwear is responsible for the payment of all receivables that arose before May 1, 2025.which he announced to the users in information about the change of owner on April 15 this year. From the document we learn that the previous owner will still honor the existing points and make the resulting payments:

Users who had funds resulting from activities carried out on Cupsell.pl before May 1, 2025, retain their full right to them and have the opportunity to submit their disposal on the principles of currently applicable.

Deductions on the accounts with the result of a technical error

Snapwear reminds that from May 1 this year. Yax Interactive is responsible for settlements and support of users, which is why new accounts can show the initial balance “0”, which is the result of separating the financial liability of both owners.

The value of accumulated funds, visible on the account of some users, may differ from the facts – this is the result of a technical error in the script, for which we bear responsibility and apologize.

The previous owner ensures that Each time he makes an individual verification of the balanceand all funds remain in the history of accounts.

Users should submit an application for payment of funds

In accordance with the Cupsell regulations The funds are paid at the User's requesttherefore people with commissions calculated before May 1, 2025 should complete the appropriate form and contact the owner at [email protected]. After verifying the data, the money will be paid within 30 days.

The Snapwear management at the end adds that Acceptance of the new regulations of the Cupsell platform was voluntary. People who did not agree to use the website could give up accounts without any consequences.

Yax Interactive commentary

The current website owner, Yax Interactive, also explains that he informed Cupsell users about the change of the operator and the payment of funds in accordance with the state at 30.04.2025 at 23:59.

All load transactions in user accounts resulted from zeroing accounts on the side of Snapwear Sp. z o. o. to pay the funds and start calculating the funds for the new owner. We need data for payment to be paid out.

However, the company noticed the problem of sellers and admits that a film or infographic could affect better communication of changes in the site.

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