Krasnoyarsk residents were told about the rights of public transport passengers during the cold season

Krasnoyarsk Rospotrebnadzor reminded residents of the region about the rights of public transport passengers in frosty weather.

If the bus breaks down on the way, the passenger has the right to use the purchased ticket to travel on another bus, which the carrier will indicate. The transfer must be arranged by the conductor or driver of the vehicle in which the ticket was purchased.

“If this does not happen, contact the carrier with a claim, setting out all the circumstances of the case and your demands for a refund of the fare, compensation for losses (if any), as well as compensation for moral damage. If you refuse, go to court,” the department noted.

If an intercity bus service is canceled or delayed for more than 1 hour, the passenger has the right to return the ticket to the ticket office and receive the full fare back And luggage transportation. Also inreturn money for a ticket carried out no later than within ten days from the date of presentation of the corresponding demand to the carrier.

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