Krasnoyarsk residents still cannot return money for tickets to the ice show, which was postponed for a year

Krasnoyarsk residents cannot get their money back for the ice show “The Nutcracker on Ice with a Symphony Orchestra,” which was postponed for a year.

Krasnoyarsk resident Olga told Newslab that she bought tickets for “Nutcracker» a month before the event, and also persuaded her friends to go with her. In total, the woman paid 12 thousand rubles from her bank card. She made the purchase through “Yandex.Afisha».

“The service is proven, I have been using it for a long time, I have never had any problems, you can always contact support. I once entered my email address incorrectly when purchasing tickets to an event in another city., and they didn't come. It took very little time to All decide», — Krasnoyarsk shared.

As soon as it became known about the postponement of the event, the woman decided to return the tickets. Her request for a refund was accepted without any problems and was promised within 1–2 days to return with an answer. A short time later, a letter came from the poster that the application had been transferred to the organizer of the show. After the end of the New Year holidays, the Krasnoyarsk woman decided to ask when she could expect a refund, but she was told that they were still waiting for the organizer’s decision. She was given the same answer in February.

The Rospotrebnadzor Office has already reported that they are aware of the situation. To the organizer of the LLC “Ice seasons» announced a warning and also began working with affected citizens.

“Our specialists advise victims. In addition, we have developed a sample statement of claim against Ice Seasons LLC, which is posted on the official website. Let us remind you that if the organizer refuses to return the money voluntarily, consumers have the right to go to court», — the department said in a statement.

You can submit a complaint through the virtual reception or using the helpline 8 (391) 226-89-50. It is open Monday to Thursday from 10:00 to 12:00 and from 13:00 to 17:00, Friday from 10:00 to 12:00 and from 13:00 to 16:00.

Let us remind you that the show in Krasnoyarsk was supposed to take place on December 25, 2025 at 15:00 and 19:00. On December 22, it became known that it was postponed for a year “for organizational and technical reasons.” The same thing happened in other cities where they planned to show the production. And everywhere people report problems with refunds.

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