There is a failure at VeloBank. The website and mobile application are not working

This afternoon (November 6), VeloBank customers began to report difficulties in access to services. The first information appeared around 2 p.m. When you try to log in with the correct data, the following message appears: “We have blocked access to your mobile banking” – we read in the message displayed in the VeloBank mobile application.

This afternoon (November 6), VeloBank customers began to report difficulties in access to services. The first information has appeared a few minutes after 2 p.m. When you try to log in to the mobile application with correct data, the following message appears:

We have blocked access to your mobile banking” – we read in the message displayed when trying to log in to the VeloBank mobile application.

The problems concern both online banking and mobile application. Customers report that they cannot log in to VeloBank online, and the bank's website loads very slowly or does not open at all. Lack of access also appears when trying to enter correct data to log in to the online banking service.

Failure at VeloBank

The message also includes information about the possibility of unblocking the account – on your own or during a conversation with a consultant. However, customers indicate that none of these methods currently work.

On the Downdetector platform, the number of reports regarding problems with the operation of VeloBank's online services increased dramatically after 2 p.m.

We heard on the hotline that VeloBank is in the process of fixing the issues. “Technical work is underway to restore full functionality of electronic banking. Access should be restored soon. We apologize for any problems,” said the VeloBank consultant during the conversation.

Prepared by DF

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