Santander customers have lost money from their accounts. The bank issued an important announcement

Santander Bank informed PAP on Sunday that monitoring had detected criminal transactions using customers' payment cards. He assured that the stolen money would be returned. Reports of unauthorized payments are monitored throughout the country by the Police Headquarters.

The press office of Santander bank explained that criminal transactions using customers' payment cards were made in ATMs of the cooperating network.

“Immediately after the incident was detected, all cards that were or could potentially be affected by criminal activity were secured. The bank, in cooperation with the device operator, is conducting an in-depth analysis of the source of the event – we suspect the installation of scanning overlays on ATMs of the cooperating network. The technical teams of the device operator are checking the selected ATMs,” the bank said.

The bank's representatives said they were in contact with law enforcement authorities and a crime report was being prepared.

Santander assured that customer funds are safe. “After detecting fraudulent transactions, the bank immediately implemented solutions to prevent the criminals from continuing their activities. Customer funds that were stolen in this way will be returned on Monday” – transmitted.

Customers were urged to pay special attention to the appearance of ATMs and check whether they raise suspicions about possible interference by third parties. “Customers who notice such cases are asked to contact our hotline 1 9999. – added the bank.

Wielkopolska police spokesman, junior inspector. Andrzej Borowiak announced on Sunday that since Saturday, police officers from Poznań have received almost 70 reports of unauthorized money withdrawals from individual accounts of customers of one of the banks.

– Incoming notifications are analyzed on an ongoing basis. The police are in constant contact with the bank's security department, he said.

The spokesman added that “since yesterday, money has been withdrawn en masse from ATMs in Krakow, Łódź, Warsaw and Wrocław“According to our analysts, this is an organized, large-scale action,” he emphasized.

On Sunday, the spokeswoman of the Police Headquarters in Bydgoszcz, junior inspector Monika Chlebicz informed that since Saturday, police officers from the Kuyavian-Pomeranian Voivodeship have received over 50 reports from customers of one of the banks regarding unauthorized withdrawals from their individual accounts.

The police received the most reports from Bydgoszcz – 51, but also from Żnin – two, Nakło nad Notecią and Aleksandrów Kujawski – one each.

Chlebicz emphasized that considering the criminal activities, the police contacted the bank's representatives and the reports are being analyzed.

“If you are a victim of unauthorized withdrawals from your account, if you want to report a crime, take the following documents with you: ID card, bank account number, if possible, printed account history with an indication of the questionable transaction,” the police wrote.

The Police Headquarters announced on Sunday on the X platform that at the moment the reports concern only customers of one bank.

It was assured that police officers from the Economic Crime Bureau of the Police Headquarters monitor reports of unauthorized withdrawals from individual customer accounts throughout the country.

“Officers focus on receiving notifications, collecting procedural materials, analyzing them and conducting activities aimed at identifying and arresting the perpetrators of these crimes,” the police emphasized. (PAP)

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