More and more UK hotels ask customers to come to check-in only at 5:00 pm and leave as early as the next day
Check-in at the hotel, illustrative image, photo: Anstills / Alamy / Profimedia Images
Important hotel chains in the UK ask the guests to stay at 5:00 pm and leave until 10:00, offering them only 17 hours in the room, according to a new study conducted by the Consumer Rights Organization “Which?”, Quoted by The Independent.
The consumer rights protection organization has analyzed the check-in hours at 10 important hotel chains operating in the UK, including Hilton, Mercure and Easyhotel, and found that the most restrictive is the luxury MacDonald Hotels and Resorts chain.
The company, which owns the five-star hotel hotel hotel, asks for guests from some accommodation units to show up for check-in only at 5:00 pm and release the camera at 10:00.
Did Macdonald Hotels tell for the WHICH? That check-in time from 17:00 applies only to apartments under “self-catering”, where larger spaces and longer stays require more thorough cleaning.
Is it? However, it mentions that “this is not clearly mentioned nowhere on their site.”
“But what is clear is that if the guests want to stay at 3:00 pm or sleep until noon, MacDonald, known for his four and five -star resorts, perceives an additional tariff of 29 pounds,” not the report in which Which? presented his findings.
The worst hotel chain in the UK offers 19 hours in the room
Guests accommodated at Britannia Hotels – ranked in 2023 for the eleventh consecutive year as the weakest hotel chain in the UK in the annual survey conducted by Which? -And at Easyhotte, it has 19 hours in the room, with a check-in at 3:00 pm and a check-out at 10:00.
Premier Inn, Travelodge and Holiday Inn have proven to be the best options, offering check-in at 3:00 pm and a more generous check-out, at 12:00, which means 21 hours of effective accommodation.
Is it? It also mentions that more hotels are entering high check-in fees earlier than displayed time or late check-out.
Those who want to stay earlier at the Sofitel Hotel at Heathrow Airport can pay in addition to 90 pounds, and the expansion of the stay beyond the official check-out time costs an impressive amount of 120 pounds.
It is added, however, that guests can contact the sofitel directly “to negotiate”.
Other issues discovered at UK accommodation units
The investigation conducted by which? He also discovered that some hotels rent rooms twice within 24 hours.
A hotel in St. Pancras in London offered day reservations between 10:30 and 15:30 for 70 pounds, while standard check-in and check-out hours were 16:00 and 10:00, leaving only 30 minutes for cleaning between guests.
“The hotel guests are not necessarily expected at 24 hours of stay, but it is not surprising that more and more of us have the feeling that we are fooled, when some hotel chains are not only shortened, but then try to sell us at the top of the check-in,” Travel.
A MacDonald Hotels spokesman told The Independent that the Consumer Rights Organization report offers “an erroneous image” and that “fails to make a difference between our hotels and Self-Caper Resorts.”
“An hour of earlier check-in, at 5:00 pm, only applies to our 10 self-catering resorts, which involve a different type of experience for guests and longer stays. These units require more thorough cleaning and training, to ensure the highest standards for our customers,” the hotel representative gave insurance.
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