8 out of 10 Sovcombank employees began to use AI in their daily work / Society news of Krasnoyarsk and the Krasnoyarsk Territory / Newslab.Ru

2025 was a key year for Sovcombank: the bank scaled up the use of large language models (LLM), turning them into a working tool for tens of thousands of employees.

The transition to the widespread implementation of AI has become an important milestone in the development of the bank and its corporate culture.

The emergence of powerful models available for local deployment allowed the bank to begin creating its own, secure and controlled AI infrastructure. Already at the start of the project, the team was faced with the task of not just testing this technology, but making it a full-fledged working tool for employees.

The first stage was completed in just two months and included three areas:

• Infrastructure deployment: creating a computing base for LLM work.
• Development of a basic tool: creation of a web interface with functionality similar to cloud LLM services, with guarantees of data security.
• Mass personnel training: Development and launch of a special multi-level training program (5 levels). The result is impressive: in total, over the course of a year, 95% of the target group’s employees — more than 34,000 people — were trained, gaining the skills to effectively interact with AI tools.

The next step was the integration of LLM with the bank’s internal systems and knowledge bases. This allowed the models to generate responses relevant to banking products and processes, which significantly increased their practical value.

More than 80% of employees in key departments – from customer service to IT – use AI assistants in their daily work. In IT departments, where tools are tailored for specific tasks, the rate of regular use of AI has reached 95%.

The creation of an accessible AI platform has become a catalyst for innovation. Sovcombank has organized a process that allows each employee to generate and test their ideas. In 2025, more than 4 thousand initiatives were implemented – from optimizing routine tasks to developing new client services. The number of tested hypotheses is in the tens of thousands.

In addition, Sovcombank began integrating AI assistants into the user interfaces of key banking systems. This made it possible to provide intelligent support to both employees and clients right at the moment of interaction with the system. The most significant trend in the second half of the year was the transition to the creation of autonomous AI agents. These agents are capable of performing complex, multi-step tasks with minimal human intervention.

“We are already seeing impressive results from the implementation of large language models, but we understand that this is just the beginning. The first autonomous agents are showing incredible gains in productivity and quality of work. Moving to widespread use of AI across an organization is a big cultural change. Success is possible thanks to a strong technology team, management involvement and overall discipline. This is our recipe for success,” said Albert Boris, Deputy Chairman of the Board of Sovcombank.

The bank is currently working on more than 30 autonomous agent projects that cover various business areas. Their implementation promises a significant increase in productivity in 2026.

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