Krasnoyarsk sued for six times the cost of a broken microwave

For a low-quality built-in microwave oven costing 10,320 rubles, a resident of Krasnoyarsk will receive more than 60 thousand rubles.

The woman made the purchase back in May 2023 through the website of the M.Video store at Edil-Import LLC. But after 10 months of use, the sensor on the microwave control panel broke down. Since it was under warranty, Krasnoyarsk turned to the seller with a demand to eliminate the defect free of charge. That took the product to check its quality, and as a result reported that the model had already been discontinued. When the woman demanded a replacement for a similar microwave of the same brand, she was refused without a reasoned explanation and turned to Rospotrebnadzor.

“Our specialists provided assistance in protecting violated consumer rights. By a court decision, the purchase and sale agreement for a built-in microwave oven was terminated. Recovered from Edil-Import LLC in favor of the woman 67,524 ruble, including: fromthe cost of the microwave is 10,320 rubles, damages in the form of the difference in the price of the goods at the time of purchase and the time of filing the claim – 10,670 rubles, losses on delivery and installation of goods – 2,498 rubles, penalty for violation of the deadline for replacing goods – 19,195 rubles, compensation for moral damage – 1,000 rubles, fine – 21,841 rubles and other expenses – 2,000 rubles. The court decision has entered into legal force,” the Department said.

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