— After years of very dynamic growth, when foreign concerns massively located their centers in Poland, the employment level has remained at a similar level for the past two or three years. This is a natural stage of the sector's maturation, but also the result of increasing operating costs, especially salaries – explains Daria Stefańska, executive manager at Michael Page.
Some companies are moving simpler processes to cheaper locations, such as Asia or Africa. — At the same time, more and more advanced functions are coming to Poland – in the areas of finance, HR, supply chain and process automation. This is a positive trend that proves the growing importance of Polish specialists and the increasing share of expert roles in the structures of global organizations – adds the expert.
As he emphasizes, this has also been visible in recent weeks renewed interest in Poland in terms of smaller, highly specialized centers that focus on quality and expert knowledgej. Poland remains one of the most attractive SSC markets in Europe.
Employee turnover has halved
In recent years, employee turnover has dropped significantly in the SSC sector – from 20-30%. to about 10-15 percent — In times of economic uncertainty, candidates focus on stability and security, and therefore decide to change jobs less often, says Daria Stefańska.
This, in turn, encourages employers to pay more attention to maintaining their teams and expand non-wage benefit packages. — Private medical care, cafeteria cards, flexible starting hours and a 2/3 hybrid model are now standard. Where greater office attendance is expected, higher rates of pay are necessary. Well-being benefits, such as access to a psychologist or mental support programs, are also becoming more and more popular, says the expert.
Candidates are more likely than before to turn down offers at the final stage – mainly out of fear of the trial period or because of counter-offers from their current employers. — Today, it is more important than ever to build trust and a sense of stability already at the recruitment interview stage – emphasizes Stefańska.
How much do SSC specialists earn?
According to the latest Salary Review Michael Page 2026, salaries in shared services centers vary significantly depending on the location and advancement level of the position.
The most frequently offered rates in individual cities
The biggest differences are visible in managerial positions. Head of SSC w Warsaw can even earn 90 thousand PLN per monthwhile in Katowice and Tricity maximum rates reach 50 thousand zloty.
Read also: Poles are experiencing record growth in income. However, there is one problem in the data
The five most deficit specializations in shared services centers
The most sought-after positions at SSC include:
Operations specialist (Operations Specialist),
Settlement and reporting expert (RTR/Reporting Expert),
Transformation and implementation manager / Process change manager (Transformation/Transition Manager),
Supply chain/purchasing expert (Supply Chain/Procurement Expert),
Customer service specialist.
Read also: Experts wanted. New recruitments in the medical sector
— In business service centers, it is no longer enough to do things cheaper. Companies need experts who can use automation and AIto transform them into a real competitive advantage and savings for the entire organization – notes Stefańska.
The key is not knowledge of a single tool, but flexibility and technological adaptability — quick understanding and implementation of new solutions into business processes. Employers are looking for people who can translate digital solutions into real effects and better business results, and who do not treat technology as a threat.
