Krasnoyarsk brought burned rolls / News of the Society of Krasnoyarsk and Krasnoyarsk Territory / Newslab.ru

A resident of Krasnoyarsk complained to Rospotrebnadzor at the delivery service of the Rolls “Tsunami”.

According to the woman, she I received an order in an “absolutely unacceptable form”: in one portion of the rolls there were no ingredients declared in the menu, and the second was completely burned to black.

The quality service recognized the marriage by offering the client a promotional code for the next order or re -delivery of these rolls, but she refused and applied for the protection of rights to Rospotrebnadzor. Specialists of the department announced IP Podrin R.A. a warning about the inadmissibility of violation of mandatory requirements regarding the manufacture of catering products, the quality of which corresponds to the contract.

Krasnoyarsk residents were reminded that, according to the law, when detecting deficiencies in the product, the consumer has the right to choose fromcut off a replacement for high -quality similar goods or pAstorsit the contract and get a full refund of the amount paid. PA RI of refusal of the delivery service to satisfy oral requirements, you can write a written claim addressed to the seller (contractor) in duplicate, indicating the essence of the claim and the fact of refusal in an oral order. If the problem does not solve after that, the consumer has the right to go to court.