[P] DigiSign launches DigiSign AI, the new intelligent agent integrated with WhatsApp, for instant answers about Electronic Signature
DigiSign, one of the main providers of Trust Services in Romania, announces the launch of DigiSign AI, the new intelligent agent integrated with WhatsApp, developed to facilitate users' access to information about obtaining and using the Electronic Signature and other services in the portfolio. DigiSign AI is available on the dedicated website, www.digisign.ro.
One of the company's constant strategies is to improve the customer experience by integrating and promoting digitization solutions to optimize workflows. Through the new virtual agent, DigiSign AI, users can quickly get answers to questions about digital certificates, the process of purchase, renewal, installation and use of DigiSign services, directly in the WhatsApp application.
A new 24/7 Support solution
The new support solution is available 24/7 and provides fast and simplified access to information without the need to contact the technical support team by phone for common requests.
“We want to be as close as possible to our users and give them quick access to the information they need. DigiSign AI is a natural step in this direction, bringing information closer to customers through WhatsApp, a communication channel they already use in their day-to-day business.“, said Mr. Cătălin Cuturela, General Manager of DigiSign.
The main benefits offered by DigiSign AI
- Instant answers to questions about DigiSign services;
- Permanent support, 24/7, without phone calls;
- Direct communication via WhatsApp;
- Structured information about the Electronic Signature: obtaining or renewing the digital certificate, installation and use;
- Quick access to resources available on the DigiSign website;
- Reducing response times to frequently asked questions;
- Continuous improvement of DigiSign AI agent responses.
Simplifying interaction with DigiSign services
In the context of the increase in the use of digital services and Electronic Signatures in the business environment and in the relationship with public institutions, easy access to information becomes essential. The intelligent agent can guide users to the relevant resources and pages on the site, directly in the WhatsApp conversation, providing synthesized answers about the services, especially related to the Electronic Signature, the company's core business.
The launch of DigiSign AI represents a new step in the development of accessible, efficient and user-oriented digital services, contributing to a more fluid and intuitive interaction in the use of the Electronic Signature.
About DigiSign
DigiSign is an Accredited Certification Authority and one of the main providers of Public Key Infrastructure (PKI) services in Romania, offering Qualified Electronic Signature, Time Stamping, Electronic Seals, Encryption Certificates, SSL Certificates, Remote Video Identification and other digital services for companies, institutions and individuals. With extensive experience in the field, multiple ISO and eIDAS accreditations and certifications, DigiSign contributes to the development and adoption of secure and efficient digital processes.
DIGISIGN
Communication Department
Phone: 031 620 2000
Email: [email protected]
