The trusted profile is down. The government service that allows you to log in to various state websites has stopped working. Thousands of Internet users could not confirm their identity, while entrepreneurs were unable to log in to the KSeF system.
It happened on Monday before noon major failure of the Trusted Profile. The government service allows you to log in to many state websites or place an electronic signature on documents or applications. This time she refused to obey.
The trusted profile is down
As Business Insider wrote, the first information about errors appeared according to the Downdetector website approx. hours 10.00. Within an hour, the number of reports increased to over 100. Then the outage became widespread.
Many entrepreneurs could not log in to the National e-Invoice System, which was launched just the day before.
Messages appeared when trying to log in to other government services about page overload.
“We don't know if it's DDoS, but Zaufana Zaufany is fine. Just in case, it's better to have decent anti-DDoS protection for important public services,” commented the profile of Zaufana Third Party, a website focused on cybersecurity.
We don't know if it's DDoS, but the Trusted Profile is still there. Just in case, it's better to have decent anti-DDoS protection for important public services. pic.twitter.com/SaJvMf7lkA
— ZaufanaTrzeciaStrona @zaufanatrzeciastrona@infosec (@Zaufana3Strona) February 2, 2026
The Ministry of Digitization issued a statement
As it turned out, overload related to KSeF may have contributed to the failure. The Ministry of Digitization issued a statement on this matter just before noon.
“Due to the very high interest in logging in to the KSeF 2.0 system, there may be temporary difficulties in logging in to the Trusted Profile,” the Ministry of Digital Affairs announced on the X platform.
🚨 Great interest in KSeF 2.0 slows down the operation of the Trusted Profile
Due to the great interest in logging in to the KSeF 2.0 system, which was launched by the Ministry of Finance on February 1, there may be temporary difficulties in logging in to Profil Zaufany.
— Ministry of Digitization (@CYFRA_GOV_PL) February 2, 2026
KSeF was launched at midnight from Saturday to Sunday. Entrepreneurs whose sales value, including tax, exceeded PLN 200 million in 2024 were the first to be obliged to issue invoices in the system. From February 1, 2026, all entities receive invoices via the KSeF system. Importantly, in 2026 there are no penalties for incorrect use of KSeF.
MF: we have not recorded any incidents
As reported by the Ministry of Finance during conference that took place on Monday morning, until February 2 at 10 in the National e-Invoice System was adopted 720 thousand invoices, and ok. 1.9 million people authenticated in him. During the conference, Deputy Minister of Finance and head of the National Tax Administration (KAS), Marcin Łoboda, stated that the system operates stably and no difficulties have been reported.
– There are no concerns about the security of the system, we have not recorded any incidents – assured the head of KAS.
At this time it started Trusted Profile failure, which was caused by the KSeF-related overload.
