23 April 15:46
VTB has completely transferred Post Bank's retail loan portfolio to its balance sheet. In total, about 1.2 million contracts were “moved” as part of the integration of banks. The conditions for borrowers have not changed – rates, payment schedules and loan terms remain the same.
The loan portfolio was transferred automatically; the banks resolved all technical issues independently. Clients only needed to perform one action – open an account with VTB for further loan repayment. This could be done in a mobile application or in any branch, including post offices.
The assignment came in waves, and banks informed borrowers in advance about each stage. Clients received personal notification of the planned date of contract transfer. Further, Post Bank informed about the transfer of the loan, VTB – about its acceptance and that payments now need to be made using new details.
“The transfer of the retail loan portfolio was the last stage before the legal merger of Post Bank into VTB in early May. We fully automated the translation and accompanied clients with personal notifications at every step – so that they did not have any questions,” commented Alexey Okhorzin, Senior Vice President, Head of VTB Retail Business Products Department.
