On December 17, the Yangoli patronage service, which cares for wounded soldiers, told the story of a 20-year-old soldier who lost all his limbs and went to the PrivatBank branch in Kyiv to restore the card. But since he could not take a photo with the card in his hands (because there are no hands), he was not given the card. “No hands, no card. You can’t hold the card to another person,” the post said.
On the same day, the head of the National Bank of Ukraine Andrey Pyshny responded to this message, promising to personally bring the card to the wounded soldier.
PrivatBank responded only the next day.
“We apologize for what our client had to endure. We are sorry that this situation became possible. If the veteran agrees to accept our help, we will cover his treatment, prosthetics and provide all the necessary support,” the bank wrote.
The authors of the post called the story of “inadequate provision of services to a veteran” “unacceptable.”
“It did not show the attention, humanity and responsibility that should be unconditional, especially in relation to the military and veterans, whatever the norms and regulations. […] We will do everything possible to ensure that this never happens again,” PrivatBank said.
Its representatives announced an “audit of internal procedures.”
“We are in contact with the NBU so that the situation that happened in our bank does not happen anywhere else. We will separately conduct repeated training for employees to make it impossible for this to happen in the future,” the bank emphasized.
