The change in the functioning of self-service checkouts affects many customers who have become accustomed to the convenient time-saving function. The exclusion of the “I buy many pieces” option is the result of the introduction of a deposit system, which requires the chain to adapt its sales processes.
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“Due to the ongoing transition period related to the implementation of the deposit system, the function of adding multiple items has been temporarily disabled at self-service checkouts. Packaging with and without a deposit is now available on the shelves,” explained Anna Nowakowska, operational projects manager at Biedronka, in an interview with Bizblog.pl.
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Biedronka explains that the change is to minimize the risk of errors when scanning products. Customers may accidentally purchase drinks with a deposit instead of without it, or vice versa. Disabling the function is intended to ensure greater shopping comfort and avoid misunderstandings at the checkout.
Biedronka is removing a popular option from self-service checkouts. Customers surprised
As “Fakt” explains, problems with implementing the deposit system in Biedronka began in October. At that time, there were no bottle dispensers and appropriate markings in stores, and the website did not provide clear information about the return of packaging.
The chain explained the scale of the challenge – it had to install vending machines in almost 3.8 thousand. stores with an area of over 200 sq m.
See also: A beer hole in the deposit system. The first brewery has achieved its goal
Disabling the “I buy many items” function at self-service checkouts is another effect of the implementation of the deposit system that is felt by Biedronka customers. Although the change may seem inconvenient, the chain assures that it is a temporary solution intended to facilitate shopping during the transition period.
