27 November 15:25
VTB announced the transformation of its retail business in 2026.
The main emphasis is on personalization, digital services and partnership projects. This was announced by First Deputy President and Chairman of the Board of the Bank Olga Skorobogatova on the eve of the VTB investment forum “RUSSIA CALLING!”
Olga Skorobogatova noted that the bank plans to completely update its online banking and expand opportunities for international transfers. VTB will also continue to develop partnership projects with the largest companies in Russia.
Currently, the number of active retail clients of VTB exceeds 30 million, of which more than 6 million have joined the bank since the beginning of 2025. More than 27 million clients use the online bank every month, and the geography of the field service has doubled over the past year: potential coverage has reached 126 million people.
This year, more than two million clients of ex-RNKB transferred to VTB, and the process of transferring Pochta Bank clients began in the fall.
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