May 23 9:02
The Beeline and Alfa-Bank operator announced the start of integration between support services. Now customers of both companies will be able to prevent fraudulent actions and ensure their safety faster.
If during the consultation the operator determines that the client needs the assistance of the bank, then he translates the call immediately to the bank support service. The client does not need to call the bank independently and re -explain the situation.
“For the first 4 months of 2025, more than 33 thousand people turned to our quick response group, of which more than 4.9 thousand were applied on the topic of hacking of bank accounts,” said Pyotr Alferov, director of Beeline Antifre. – When it comes to fraud, especially with a hacking of a bank account, every minute on the account. Now instead of two calls – one. Instead of repeated explanations – instant help. This is not just a service, but a shield that we built with an alpha bank so that customers feel: their security is our general responsibility. The service not only saves time, but acts ahead of the way – instantly transmits alarming signals to the bank, minimizing risks. This is a new standard of concern for customers where technologies and partnerships work for their peace of mind. ”
A joint service allows you to save customer time and minimize risks. Since the problem is immediately transferred to the bank, the reaction to potential fraud is accelerated, reducing the likelihood of financial losses. Both support services are available around the clock. The service works regardless of the method by which scammers could access codes from SMS. If the client accidentally informed them to third parties, he will be promptly transferred to Alfa-Bank to protect him from fraud.
“Telephone fraud is certainly a great threat with which almost everyone is familiar. In order to fight it effectively, not only the personal readiness of a particular company is required, but also the desire to combine efforts. Our project with Beeline is another step in this direction. I am sure that such efforts will become a sustainable trend in the financial market, ”said Yevgeny Vinokurov, head of the Alfa-Bank directorate to prevent cybersecurity.
The service is already available for all Alfa Bank and Beeline customers.
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