Collective lawsuits mentioned by CNN were filed against United at the Federal Court in San Francisco and against Delta at the Federal Court in Brooklyn, New York. The exact amount of claims has not been disclosed, but it is known that a group of people demanding “millions of dollars” compensation for over 1 million passengers for each of the carriers.
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The complaints contain that some Boeing 737, Boeing 757 and Airbus A321 aircraft have seats in which windows would normally be located. However, they were removed due to the fact that the placing of air conditioning channels, electrical cables or other components.
Passengers say that Delta and United do not mean these places during the booking process, unlike rivals such as Alaska Airlines and American Airlines, even if they charge dozens and sometimes hundreds of dollars for them.
Passengers sue airlines. Because they didn't sit by the window
In the lawsuit cited by CNN, it was explained that passengers are buying places by the window for several reasons. It can be a way to deal with fear of flying or motion disease, but also travelers want to, for example, to provide your child with occupation or observe a passing world.
“If the plaintiffs and members of the group knew that the places they bought were without windows, they would not choose them, and even more so they would not pay for them,” it was written in a complaint made against the United Airlines.
See also: Why are small holes in the windows of the aircraft? They are necessary
Additional revenues from selection of places, luggage fees, increasing the cabin standard, airport waiting rooms and other services help carriers generate more cash during flights, while maintaining lower base prices.
As CNN reminds, passengers can use websites to find the pros and cons of specific places, including those without windows. The law company, which represents both groups, argues that the possibility of finding information on third parties' websites does not justify the behavior of Delta and United.
