The popularity of shopping on platforms such as Temu causes fraudsters to look for new ways to extort data and outright rob customers. Chinese companies, where Poles order products from, are already warning against the actions of criminals.
See also: How to get your money back? Return to Temu step by step
More and more people are receiving fake messages purporting to be from Temu. The content of the message is so convincing that it can confuse consumers with the maze of information they receive. One way is to send information about an alleged double payment. In fact, it is an attempt to extort payment card details.
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The victim receives an email with information about an alleged double debit for the order. The message contains a link to a page that is confusingly similar to the official Temu website. There, the user is asked to provide their e-mail address and payment card details.
The site contains false security claims to instil trust. Providing your data may result in the loss of your payment card details, which may result in the activation of paid subscriptions and regular charges to your account.
Impersonating Temu. How to recognize and avoid shopping fraud
As Temu explains on its website, criminals increasingly often contact via text message, e-mail or telephone and impersonate well-known companies or couriers.
In this variant of the fraud mechanism, criminals ask you to click on a suspicious link or provide data. In particular, requests for payment of small amounts should be suspected due to alleged underpayment for the shipment.
Temu customers receive messages in which fraudsters impersonate well-known companies or couriers
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Another form of phishing is a fake message from an alleged Temu employee asking the customer to make a transaction through other channels outside of Temu (QR code, e-wallet, bank transfer, etc.).
Ago. Scammers pretend to be messages informing about the withholding of funds from the return of goods
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Consumers may also be asked to take some action – confirm or decline – due to the alleged withholding of funds resulting from a previously submitted refund.
See also: Prices from AliExpress and Ago higher from July 1, 2026. The end of cheap purchases from China?
Temu customers are accustomed to bargain purchases on the platform, where special offers are unlocked through simple games (e.g. spinning the discount wheel, opening trunks). Fraudsters try to take advantage of this model and send messages or even pretend to be sites where winning messages appear. These fake sites may trick the customer into making purchases that are not actually made by Temu.
According to the Chinese shopping platform, anyone who has doubts about the authenticity of the message should report it to the customer service department.
