The order given to combat violent behavior online! » Blacklist of banned supporters in America

The world's top governing body has strengthened its Social Media Protection Service (SMPS), the system that monitors and reports social media abuse against players, coaches, referees, teams and federations.

FIFA sources say that since 2022, more than 65,000 offensive posts have been identified and reported, with more than 30,000 in 2024 alone. This year, following particularly serious cases, 11 people from Argentina, Brazil, France, Poland, Spain, Great Britain and the United States were reported to the authorities, some reports being sent to Interpol too!

The Zurich-based organization blacklists those responsible for serious abuse, preventing them from buying tickets to future events. The service was also used last summer at the first Club World Championship.

Technology and human moderation to detect, filter and block racist, discriminatory or threatening messages

There monitored 2,401 active accounts across five platforms, reviewed 5.9 million posts, flagged 179,517 for review and reported 20,587 to the platforms, filtering and reporting violent, discriminatory or threatening posts.

SMPS uses a combination of technology and human moderation to detect, filter and block racist, discriminatory or threatening messages, while protecting players' followers from exposure to abusive content.

President Gianni Infantino reiterated, on the occasion of the “International Day of Tolerance”, that football must remain “a safe and inclusive space – on the pitch, in the stands and online” and that FIFA will continue to work with federations and authorities to combat hate online and protect those who enter the pitch.

Our message is clear: abuse has no place in our game and we will continue to work with our member associations, confederations and law enforcement to bring offenders to justice
Gianni InfantinoFIFA president