500 BONUS rubles compensation for 10 hours of waiting for your belongings at Domodedovo – catch a master class on customer focus from Ural Airlines.
After our post about 150 people who arrived from Sochi (seven hours late) and sat at the Moscow airport all night without food or water, the air harbor said: there is no need to wait for luggage, things will be taken home. Next, a low-cost airline joined in and offered 500 (once again, BONUS) rubles in compensation. Which is generally enough for a trip home if you live within a radius of 100 meters.
As we learned, the cause of the incident was a malfunction in the luggage compartment of the plane. Yesterday he flew on the route Moscow – Sochi – Moscow. And on the way to the south, he made an emergency stop at Minvody due to a breakdown. I got to Sochi, where the flight back was delayed for seven hours. They were unable to fix everything during this time. Those same 150 people eventually flew to the capital at two in the morning without suitcases. And only at 13:00 we left for home.
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