Business

Kraków versus mass layoffs. What awaits the business services industry?


International corporations such as Shell, Heineken, HSBC and UBS, which have been expanding their branches in Krakow for years, are starting to reduce employment. As we read in a study prepared by Bloomberg, Shell Polska, present in the city for almost two decades, is reducing the number of new jobs and focusing on more specialized positions. The company's spokeswoman, Katarzyna Cyran, emphasized that new roles require increasingly higher qualifications.

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Similar changes are observed in other companies. HSBC has cut approximately 300 positions while creating more advanced jobs. Grzegorz Góralczyk, director of the bank's customer services department, noted that artificial intelligence took over some simple processes, which were moved to cheaper locations, mainly in Asia.

Ashley Davis

I’m Ashley Davis as an editor, I’m committed to upholding the highest standards of integrity and accuracy in every piece we publish. My work is driven by curiosity, a passion for truth, and a belief that journalism plays a crucial role in shaping public discourse. I strive to tell stories that not only inform but also inspire action and conversation.

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